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iPhone Change Email Password Instructions

Faculty/Staff

IMPORTANT:

  • Your computer access, Blackboard access, and email access use the same credentials as your iPhone email.
  • For this reason, once you completed these steps, you MUST follow the instructions at the Faculty and Staff Password Reset document. 
  • Also, please peruse the Password Requirements doc re: the criteria your new password must meet.

When you setup your account on an iPhone/iPad (or similar device), you're using the password for your username@concordia.edu at the current time. When you change your password (and you don't change the password on your phone) it will sync with the wrong password. Our network accounts have a "3 strikes you're out" configuration. Using the incorrect password on your username & password 3 times will place a lock on the account. So if you have a smartphone or tablet configured with your network account follow these instructions below: 

  • First you're going to put ALL your devices in Airplane Mode (if you have multiple devices with your email, you'll need do this for EACH device). 
  • Click Settings
  • Flip the little switch next to Airplane Mode to ON
iPhone screnshot
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  • Next, you'll go through the steps to RESET YOUR PASSWORD. 
  • After you have reset your password, we're going to change the password on your iOS device:
  • From the Setting menu, click Mail, Contacts, and Calendars
  • And we're going to click on your Exchange account, you should get this menu:
iPhone screen shot
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  • Click on the top Account button, you'll get this menu:
iPhone screen shot
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  • Delete the password in the password field, and type in your newest password
  • Click Done
  • You'll get an error prompt ...that's okay (remember, you're in Airplane Mode which means you won't have any network resources)
iPhone screen shot
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  • Click Done again
  • On this next message click Save
iPhone Screen Shot
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  • And after this is all said and done go ahead take Airplane Mode Off
iPhone Screen Shot
(click image to enlarge)
  • Be sure to perform this procedure on ALL your mobile devices!

Note: Your computer access, Blackboard access, and email access use the same credentials as your iPhone email.

For this reason you must follow the instructions at the Faculty and Staff Password Reset document.

Last updated on Jun. 30, 2015. Contact the Web Content Manager of this page.
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