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Code of Conduct

Student Financial Services at Concordia University Texas is committed to the highest standards of professional conduct.  We adhere to the U.S. Department of Education’s Federal Student Aid Code of Conduct printed below.  In addition, we are members of the National Association of Student Financial Aid Administrators and abide by their code of conduct.  If you have any questions, please contact us.

U.S. Department of Education Code of Conduct

If a school participates in an FSA loan program, it must publish and enforce a code of conduct that includes bans on

• revenue-sharing arrangements with any lender,

• steering borrowers to particular lenders or delaying loan certifications, and

• offers of funds for private loans to students in exchange for providing concessions or promises to the lender for a specific number of FSA loans, a specified loan volume, or a preferred lender arrangement.

The code of conduct applies to the officers, employees, and agents of the school and must also prohibit employees of the financial aid office from receiving gifts from a lender, guaranty agency, or loan servicer.

 The code must also prohibit financial aid office staff (or other employees or agents with responsibilities with respect to education loans) from accepting compensation for • any type of consulting arrangement or contract to provide services to or on behalf of a lender relating to education loans; and service on an advisory board, commission, or group established by lenders or guarantors, except for reimbursement for reasonable expenses.

NASFAA Code of Conduct

An institutional financial aid professional is expected to always maintain exemplary standards of professional conduct in all aspects of carrying out her/his responsibilities, specifically including all dealings with any entities involved in any manner in student financial aid, regardless of whether such entities are involved in a government sponsored, subsidized, or regulated activity. In doing so, a financial aid professional should:

  • Refrain from taking any action for her/his personal benefit.
  • Refrain from taking any action s/he believes is contrary to law, regulation, or the best interests of the students and parents s/he serves.
  • Ensure that the information s/he provides is accurate, unbiased, and does not reflect any preference arising from actual or potential personal gain.
  • Be objective in making decisions and advising her/his institution regarding relationships with any entity involved in any aspect of student financial aid.
  • Refrain from soliciting or accepting anything of other than nominal value from any entity (other than an institution of higher education or a governmental entity such as the U.S. Department of Education) involved in the making, holding, consolidating or processing of any student loans, including anything of value (including reimbursement of expenses) for serving on an advisory body or as part of a training activity of or sponsored by any such entity.
  • Disclose to her/his institution, in such manner as her/his institution may prescribe, any involvement with or interest in any entity involved in any aspect of student financial aid.


Last updated on Feb. 08, 2016. Contact the Web Content Owner of this page.
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