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Residential Operations Coordinator

POSITION SUMMARY

Under the general direction of the Director of Residential Life, the Residential Operations Coordinator provides administrative and student development support to the Department of Residential Life. This role has a focus on front office operations such as housing assignments, summer conference administration, record keeping, reporting, supporting a diverse residential student population, training, and collaborating with various campus partners.

POSITION FUNCTIONS
• Coordinate administrative processes and procedures related to Residential Life front office operations.
• Coordinates student housing assignments, working with Residential Life on Living-Learning and themed housing areas, Residence Life staff placement and international housing.
• Provides supervision of front office and front desk teams.
• Assists with residence halls’ maintenance requests and follow up.
• Serves in the on-call rotation and as a Code of Conduct Officer.
• Assists the Director with examination of housing processes and policies.
• Supports the Director of Residential Life in residential check-in and check-out processes.
• Coordinates room moves, wait lists, trains staff on the room move process, and assists to resolve conflict issues where appropriate.
• Assists with coordination of the Housing Exemption process.
• Reports room changes, cancellations, new residents, closing of accounts, and assesses damages and credits.
• Works with students who are approved for Special Housing Accommodation, including ESAs, to ensure compliance with ADA and Fair Housing Act.
• Supports the Director in identification of annual facility projects.
• Trains staff on appropriate key control methods.
• Assists with coordination of damage billing and train staff on conducting room inspections.

POSITION REQUIREMENTS
• Bachelor’s degree in Higher Education or a related field, Master’s preferred
• Minimum 1-2 years of professional experience in campus housing operations, residential life, or office management.
• Person must live on-site in the residence hall apartment.
• Knowledge of and/or ability to quickly learn a variety of office technologies (MS Office, Banner, Maxient, Target X)
• Knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures
• Availability to work some evenings and weekends for events and on-call coverage.
• Strong written and verbal communication skills
• Strong conflict resolution, problem solving, and critical thinking skills with the ability to make difficult decisions and exercise sound judgement
• Ability to manage sensitive and confidential issues
• Ability to multi-task, meet deadlines, manage projects, and prioritize workload
• Ability to show initiative, independence, and productivity within the work environment
• Ability to maintain a high degree of professionalism and effective customer service skills
• Ability to establish relationships and communicate effectively with students, faculty, and staff

PHYSICAL REQUIREMENTS
• Must be able to bend, stoop, lift and carry up to 25 lbs.

• Must be able to sit or stand at a workstation per assigned work

Commitment to the Concordia Mission

Concordia University Texas is an Equal Employment Opportunity employer. Concordia University Texas empowers students of all backgrounds to lead lives of critical thought, compassionate action and courageous leadership. As a liberal arts university, Concordia develops the mind, heart, soul, and body, preparing leaders for lives of service. As a private, faith-based university, employees must be supportive of our mission. We actively seek candidates who have professional skills, experience, and willingness to strengthen campus diversity, equity, and inclusion in support of our mission as an institution and our strategic plan. To the extent allowed by law, we reserve the right to give preference in employment based upon religion. Concordia does not discriminate on the basis of gender, race, color, age, national origin, disability, genetic information, military or veteran status, and any other basis protected by law.

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