The Student Academic Planner is a specialist position providing direct student support for CTX students. This position works out of the Main Campus in Austin, Texas.
- Advising & Enrollment: advise students on registration of courses, schedules and plans of study, location of classes, and other general questions in regards to degree progression and academics; provide resources and initial direction for career planning and serve as a liaison to career coaches; provide assistance to the Admissions staff as requested, including advising and enrolling new students admitted to the University
- Communication & Development: communicate and respond to all questions from students through email and telephone correspondence, being a liaison with other University offices as required to respond to requests; regularly communicate with students to ensure they are aware of important dates, events and information about the University, including regularly conveying messaging about the Mission and Christian/faith topics
- Academic & Student Success: maintain partnerships and relationships with respective faculty academic advisors; facilitate regular meetings with faculty academic advisors to communicate updates in majors and programs to help ensure that communication to students from Student Academic Planners and Faculty Academic Advisors is timely, congruent and cohesive
- CRM & Data Management: manage and maintain degree plans in DegreeWorks for all undergraduate students; provide and process completed registration forms, including add/drops and course registration, updated student record information such as contact information and address(es), etc.
- All other duties as assigned.
- Bachelor’s degree, 2 - 3 years’ experience providing administrative or operational support and a minimum of 1 year experience in Customer Service environment required
- Experience in higher education setting with customer service and advising skills preferred
- Experience with Banner or similar SIS and CRM software preferred
- Strong organizational and planning skills, detail oriented with an ability to multi-talk, set priorities, meet deadlines, monitor projects and track results
- Strong work ethic with an ability to work independently and collaboratively as part of a team
- Strong critical thinking and problem-solving skills with an ability to efficiently define issues, collect data, establish facts and draw valid conclusions
- Excellent communication skills both written and spoken with the ability to interact across all levels of the university
- Understanding of Title IV, FERPA and other applicable regulatory items
- Willingness to be cross-trained in services relevant to the Financial Aid and Registrar’s offices to help create a positive student experience
- Ability to articulate and model the Mission, Vision & Values of Concordia University Texas
- Occasional moderate lifting, 30 pounds (paper, books, etc.)
- Must be able to access all required spaces and classrooms of assigned center
- Occasional travel both locally and statewide to locations where students are attending class
- Occasional weekend work
Commitment to the Concordia Mission
Concordia University Texas is an Equal Employment Opportunity employer. Concordia University Texas empowers students of all backgrounds to lead lives of critical thought, compassionate action and courageous leadership. As a liberal arts university, Concordia develops the mind, heart, soul, and body, preparing leaders for lives of service. As a private, faith-based university, employees must be supportive of our mission. We actively seek candidates who have professional skills, experience, and willingness to strengthen campus diversity, equity, and inclusion in support of our mission as an institution and our strategic plan. To the extent allowed by law, we reserve the right to give preference in employment based upon religion. Concordia does not discriminate on the basis of gender, race, color, age, national origin, disability, genetic information, military or veteran status, and any other basis protected by law.