Library Information Desk Assistant

Reports To: Director, Library Services

Department: Library Services

Location: Main campus

FLSA Status:  Nonexempt

Salary: $7.75/hour

Position #:    000822

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Position Summary

The Information Desk Assistant provides customer service through Library research, troubleshooting and checkout procedures. The position often serves as the first and primary point of contact for the library and for all of Building F.

 Position Functions

  • Work within a team environment and independently, exercising good judgment when making decisions
  • Must be available to work 7:45 AM – 11 AM on Thursdays.
  • Must be reliable, punctual, have a strong commitment to customer service and remain calm and focused in a busy environment with frequent interruptions
  • Have an interest and enthusiasm for learning new skills
  • Maintain a GPA of 3.0 or higher
  • Strong communication skills, both verbal and written
  • Knowledge of Google Docs and Sheets, MS Office and Blackboard preferred

Position Requirements

  • Work within a team environment and independently, exercising good judgment when making decisions
  • Must be reliable, punctual, have a strong commitment to customer service and remain calm and focused in a busy environment with frequent interruptions
  • Have an interest and enthusiasm for learning new skills
  • Maintain a GPA of 3.0 or higher
  • Strong communication skills, both verbal and written
  • Knowledge of Google Docs and Sheets, MS Office and Blackboard preferred

 PHYSICAL REQUIREMENTS

  • Ability to work non-traditional [evening and weekend] library hours as needed and/or scheduled
  • Ability to sit at a computer/workstation for extended periods of time during predetermined work schedule
  • Ability to answer calls and communicate verbally on multi-line desk phone for extended periods of time during predetermined work schedule
  • Must possess the manual dexterity to unjam the copiers/printers, shelve books, unlock/lock the front doors with a hex key, check out materials, and push a cart full of books or hot water (approx. 50lbs.)


The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform this job.

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