Submitting a Maintenance or Technology Request

Residential students complete the following 6 steps:

  1. Go to Helpdesk
  2. Click on either a Technology Request or Facilities Request
    • Technology Request: computers, phone, cable, internet, etc.
    • Facilities Request: plumbing, A/C and heating units, electrical, doors/locks, etc.
  3. An individual needs to click on either a Technology Request or Facilities Request, the webpage will direct the person to another window where s/he will enter her/his CTX email address. First-time users will be asked to input all her/his contact information into the system. A second time a request has been submitted, the individual only needs to enter her/his CTX email.
  4. Enter her/his CTX email address and click on submit
    • Need to enter personal information (i.e., name, phone number, etc.)
    • Need to enter the location on campus (i.e., Residence Building and Residence Room)
    • Need to select a problem type (i.e., Heating/Ventilation/Air Conditioning)
    • Need to describe the problem or request
    • Need to indicate a time available for the appropriate department to respond (i.e., maintenance or IT)
    • Submit the password: help
  5. Click on Submit; Congratulations! Either a Maintenance or Technology Request has been successfully submitted to the appropriate CTX department.
  6. The webpage will direct a person to a page where s/he will be able to track the progress of her/his Technology or Maintenance Request.