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In order to maximize efficiencies and provide the best possible customer service to the campus, the Helpdesk has relocated to D-112.  This area will also allow us to provide service in a more secure manner.  The Helpdesk phone number, email, and hours of operation will stay the same.  IT will be setting up a kiosk adjacent to its current location in Cedel Hall.  This kiosk will contain a computer and phone for ticket submittal and expedient Helpdesk communication. 

 February 26 - IT experienced a service outage on February 26, 2016 about 11:00am.  Services have been repaired.  If you are still experiencing problems accessing email or the network, please call our helpdesk at 512-313-4357.  Please leave a voicemail. We will be actively monitoring the queue this weekend.

- Roland Rocha II, Director of IT, Customer Support

Welcome to Concordia University Texas Helpdesk!  We provide media services, technical support, and information services as a part of Information Technology.  Be sure to check out our hot topics or useful tips on our website.  Our goal is to be known university-wide as the place to get quality, courteous and timely answers, solutions and directions.    

Got a problem?

IT Request  Facilities Request

Helpdesk Hours

Main Campus:


Monday - Thursday: 7am - 7pm
Friday:  7am - 5pm
Saturday - Sunday:  Closed

North Lamar:

Monday - Thursday:  11:30am - 8:30pm
Friday: 8am - 1:30pm
Saturday - Sunday:  Closed

Phone Support:

Monday - Thursday:  7am - 7pm
Friday: 7am - 5pm
Saturday - Sunday:  Closed

Other ways 
to get help:
Phone: (512) 313-HELP (4357)
In Person: Main Campus, Building D112 Service Desk


Common Links

Instructional Technology
Employee Webmail
Student Webmail

Employee Password Reset

Student Password Reset

Last updated on Feb. 26, 2016. Contact the Web Content Owner of this page.
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