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Video Playback Troubleshooting

Streaming Videos

Viewing streaming videos and Tegrity require that you have the proper plug-ins installed. Some streaming videos require an Adobe Flash install.

  • If you own Windows, make sure you have the current Windows Media Player.
    • If you use Internet Explorer, you will need to answer the security question properly to ALLOW unsecured data.
    • If you use Firefox or Chrome as your browser you need to have the correct plug-in.
    • Click on Download Now, a window will pop up asking if you to save the file. Click save file and follow the instructions therein.
  • If you own a Mac, you will have to first get what is called a plug-in which is essentially a piece of software that allows you to run other bits of software.

Please contact the Helpdesk at 512-313-HELP (4357) if you have further questions.