iPhone Change Email Password Instructions

Faculty/Staff

When you setup your account on an iPhone/iPad (or similar device), you're using the password for your username@concordia.edu at the current time. When you change your password (and you don't change the password on your phone) it will sync with the wrong password. Our network accounts have a "3 strikes you're out" configuration. Using the incorrect password on your username password 3 times will place a lock on the account. So if you have a smartphone or tablet configured with your network account follow these instructions below:

• First you're going to put ALL your devices in Airplane Mode (if you have multiple devices with your email, you'll need do this for EACH device).
• Click Settings
• Flip the little switch next to Airplane Mode to ON

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• Next, you'll go through the steps to RESET YOUR PASSWORD.
• After you have reset your password, we're going to change the password on your iOS device:
• From the Setting menu, click Mail, Contacts, and Calendars
• And we're going to click on your Exchange account, you should get this menu:

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• Click on the top Account button, you'll get this menu:

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• Delete the password in the password field, and type in your newest password

• Click Done

• You'll get an error prompt ...that's okay (remember, you're in Airplane Mode which means you won't have any network resources)

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• Click Done again

• On this next message click Save

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• And after this is all said and done go ahead take Airplane Mode Off

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• Be sure to perform this procedure on ALL your mobile devices!

Note: Your computer access, Blackboard access, and email access use the same credentials as your iPhone email.

For this reason you must follow the instructions at the Faculty and Staff Password Reset document.