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Support Services for Students FAQs

Location of campus mail:

Campus mail service is offered by Support Services and located on campus in Building F . 

What happens when you receive a package?

When a package arrives for you, we send an e-mail letting you know that you have a package. If you receive a perishable package, we will indicate that in the e-mail. We will send the e-mail to your official e-mail.

*Please note: you may be ask for your current Concordia University Texas ID to pick up your package.

Who can pick up your mail?

The campus mail system, which is run by Support Services, operates under strict United States Postal Service guidelines in order to offer USPS services from our campus. Because of these guidelines and for security reasons, NO ONE is authorized to pick up mail that is not addressed to them without your written permission.

Who can mail items from Support Services?

Students can mail items from Support Services and they will be mailed using the United States Postal Service. Please bring the prepared item(s) you wish to mail, and we can weigh them and calculate the postage. You can pay for postage with cash or check, and we will meter and mail the item(s) for you.

Items being shipped Express Mail must be brought to Support Services before 11am

Services available:

  • Certified Mail
  • Priority mail
  • Express Mail
  • Insurance
  • FedEx (often has best rates)
  • UPS
  • International

What happens to your mail over the summer break?

If you go home for the summer and you will be returning to Concordia University Texas in the fall, Support Services will temporarily forward your mail to you over the summer to your permanent address in Banner. 

What happens if you lose your campus mailbox key?

If you lose your campus mail key, please come to the Support Services counter and request that we make a new key for you. The cost is $5.00

What happens to your mail when you graduate or stop attending the university?

When you permanently leave Concordia University Texas, your mail will be forwarded to your permanent address in Banner. Please change your address with credit cards, banks, magazines, etc so that you get your mail faster from them.