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Complaints

Concordia University Texas is committed to respecting all members of our community and providing a quality educational experience for all students.

To that end, Concordia University Texas has established this complaint policy and procedure to provide students with a process for addressing complaints or grievances regarding any aspect of their educational experience. Students are encouraged to resolve complaints or grievances at the appropriate level of dispute. However, should this approach fail or be inappropriate, students may submit a formal complaint to the Provost and Executive Vice President describing the treatment, action or decision at issue and the remedy sought.

Complaint Process

To file a formal complaint, students should utilize the following link, Incident Reporting Form, and provide the following information:

  • Student name
  • Telephone and email contact information
  • Provide the details regarding your complaint.
  • What evidence supports the complaint? How may this be verified?
  • Describe what harm has resulted.
  • What steps have already been taken to resolve this issue? Who has been consulted?
  • What is the remedy or solution you seek for this complaint?

Procedures

The Provost and Executive Vice President will determine who the appropriate investigator for any student complaints should be and/or refer the student to the appropriate office for resolution.

  • The complaining party will be interviewed by the appropriate investigator.
  • The investigation may include contact with other parties involved.
  • If appropriate, efforts may be taken to resolve a conflict by bringing parties together for discussion.
  • If the subject of the complaint involves a students employment as a student worker with the University or other individuals who are either student workers and/or Concordia employees, those supervisors and/or Concordia employees who are related to the subject of the complaint may be contacted.
  • Written decisions will be sent to all parties involved.
  • Written appeals may be submitted to the Provost and Executive Vice President within five days of the original decision. The Provost and Executive Vice Presidents appeal decisions are final.
  • A record of complaints will be maintained in the Office of the Provost and Executive Vice President.

All student complaints must first be addressed internally. If the internal resources have been exhausted and the complaint is not satisfactorily resolved, the student may file a complaint with the regulatory agency in the state that he or she is receiving instruction and/or the institution's accrediting agency. Contact information for these agencies is below:

Texas Higher Education Coordinating Board

Office of the General Counsel
P.O. Box 12788
Austin, TX 78711-2788

Southern Association of Colleges and Schools

Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097
404-679-4500
sacscoc.org

The Commission requests that they be contacted only if there is evidence that appears to support an institution's significant non-compliance with a requirement or standard.

If you have a complaint, we encourage you to first attempt to resolve the issue directly with the relevant department or individual at CTX. However, if you feel your complaint has not been adequately addressed, you have the right to file a complaint with external agencies:

For Texas residents:

You may file a complaint with the Texas Higher Education Coordinating Board (THECB). Visit the THECB Student Complaints page. (https://www.highered.texas.gov/student-complaints/) for more information and to access their complaint process.

For out-of-state and distance education students:

As a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA), CTX participates in a streamlined process for addressing complaints from students in SARA member states. You can find information about filing a complaint through NC-SARA on their Student Complaints page. (https://nc-sara.org/student-complaints).

Please note that there is a specific NC-SARA complaint process available for eligible students. We encourage you to review the information on the NC-SARA website to determine if this process applies to your situation.